Our values
Our values guide our actions, shape our culture, and define our relationships. They are principles we actively uphold in every aspect of our work.
Knowledge - We will place knowledge and expertise, across a range of art forms and specialisms, at the heart of our organisation and seek to be an organisation that continually learns, adapts and improves how we work.
How we deliver our services
We aim to deliver services that are:
Funding
A core part of Creative Scotland’s remit is providing funding support for the arts, screen and creative industries in Scotland, alongside our role as an advocate, a development body and an influencer on behalf of Scotland’s cultural sector.
We distribute funding from two main sources: the Scottish Government and The National Lottery.
How to Apply
Full details on available funding routes and how to apply in the Funding section of our website .
Application Process
Acknowledgement: We’ll confirm receipt of your application within 10 working days.Assessment Timescales: We aim to meet the timelines published in our funding guidelines .
Payment: If your application is successful and all conditions of award are met, we aim to make payment within 10 working days of contract finalisation and verification of banking details.
Unsuccessful Applications: Due to high demand, we receive more applications than we can fund. If your application is not successful, we’ll do our best to explain our decision.
We publish full listings of all awards made on our website. To view these listings please visit the Awards Listings page on our website .
Communicating with us
We’re committed to clear, respectful, and professional communication. Here’s how you can get in touch with us—and what you can expect in return.
Our Approach
We aim to respond to all enquiries promptly and respectfully.
We won’t respond to messages that are abusive, offensive, or inappropriate (including on social media).
We don’t respond to anonymous enquiries— we require a minimum level of identification to ensure accountability and to provide appropriate support.
Written correspondence
We aim to respond to all correspondence as quickly as possible, and in accordance with any statutory deadlines which may apply (i.e. for Complaints and Freedom of Information requests).
Enquiries
Our Enquiries Service supports people and organisations working in the arts, screen, and creative industries.
Telephone calls
Visitors
Social Media
Website and publications
Publications can also be made available in Gaelic, Scots, in large print, Braille or audio format on request by contacting Enquiries by emailing: [email protected]
Response times
Email and written correspondence
Within 10 working days. Where a full response is likely to take longer, we will acknowledge and provide you with a timescale.
Telephone enquiries
Within 5 working days.
Submission of funding application
Acknowledgement within 10 working days.
Enquiries service
Within 10 working days. Where a full response is likely to take longer, we will acknowledge and provide you with a timescale.
Freedom of Information requests
Within 20 working days.
Complaints
5 working days for Stage 1 complaints, and 20 working days for Stage 2 complaints.
Data Protection
We collect and use personal information as part of our funding, advocacy, and development work. We handle this information in line with data protection laws, including the Data Protection Act 2018 and UK GDPR.
We are committed to:
Improving our services
We’re committed to delivering high-quality services and continuously improving how we work.
